Warranty

Overview

This page explains the warranty protections that apply to products purchased from ELECTRO DEPOT, how those protections work together, and what to do if you receive an item that is faulty. It is intended to complement, not replace, any other order or delivery information provided to you at checkout.

Statutory warranty

All goods sold by ELECTRO DEPOT are covered by the statutory warranty for defects. This protection applies automatically to every purchase and cannot be waived or reduced by us. If an item you receive is faulty, you are entitled to a remedy, which may include:

  • Repair of the faulty item; or
  • Replacement with an equivalent item; or
  • Where the law allows, a price reduction; or
  • Where the law allows, a full refund.

Which remedy applies in a given case depends on the nature of the fault and the applicable statutory rules. Any refund issued under this warranty will be made in EUR, the currency in which the order was originally placed.

Manufacturer warranty

Some products may also carry an additional warranty offered directly by the manufacturer, separate from the statutory warranty described above. Where such a manufacturer warranty exists, its own terms and conditions apply, and it may cover different aspects of the product or be subject to its own claims process.

Importantly, a manufacturer warranty is always in addition to your statutory rights — it does not replace, limit, or otherwise affect the protections described in the "Statutory warranty" section above. You remain entitled to rely on the statutory warranty regardless of whether you also choose to make use of a manufacturer warranty.

Reporting a fault

If you believe a product you purchased is defective, please contact us as soon as possible so that we can assist you:

  1. Email us at contact@depotstore.store.
  2. Describe the fault as precisely as possible, including when it appeared and how it affects the product's use.
  3. Include your order number so we can quickly locate your purchase.
  4. Where possible, attach photos (or video) clearly showing the defect.

The more detail you can provide, the faster we can assess the issue and confirm the appropriate remedy. Once we receive your report, we will review it and get back to you promptly to sort it out.

Contact

ELECTRO DEPOT
Zac De Savine, Rue des Courlis
44570 Trignac, France
Email: contact@depotstore.store
Phone: 33745740152