Shipping policy

This Shipping & Delivery Policy explains how we prepare, ship, and deliver your order, what to expect in terms of timing and cost, and what to do if something goes wrong along the way. It applies to all orders placed through our store.

Order processing and handling time

Once your order is placed and payment is confirmed, our team begins preparing it for shipment. Orders are typically processed and handed over to our shipping carrier within a short handling window shown at checkout. This handling time is separate from the delivery time below and reflects the time we need to pick, pack, and dispatch your items. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery time

After your order has shipped, delivery typically takes the timeframe shown at checkout. Please note that this estimate reflects the time in transit with our shipping carrier and does not include the handling time described above. While we work with reliable carriers to ensure timely delivery, actual delivery times may occasionally vary due to factors outside our control, such as carrier delays, customs processing, or local circumstances.

Shipping regions

We currently ship to the regions shown at checkout. You can confirm whether we deliver to your address by entering your shipping details during the checkout process, which will display the available delivery options for your location.

Shipping costs

Shipping costs are calculated based on your order and delivery destination and are shown in euros (EUR) during checkout, before you confirm and place your order. This allows you to review the full cost of your purchase, including shipping, prior to payment.

Order tracking

Once your order has shipped, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's progress and get an up-to-date estimate of its arrival.

Delays, missing parcels, or damage

We take great care to ensure your order reaches you in good condition and within the expected timeframe. However, if your parcel arrives damaged, appears to be lost, or has not reached you within the stated delivery timeframe, please contact us right away at contact@depotstore.store. Include your order number and, where possible, photos of any damage, so we can look into the matter and assist you as quickly as possible.

Questions about your delivery

If you have any questions about the shipping or delivery of your order that aren't answered here, please don't hesitate to reach out to us at contact@depotstore.store. We're happy to help.